Refund policy

We sell to trade installers, so these terms are written for businesses. If anything here isn't clear, call or email us before you order.

Pre-cut kits

Every kit is cut to order for a specific vehicle, so kits can't be returned or refunded.

If you think a pattern is wrong, send us photos straight away showing the piece offered up on the car and where it doesn't line up. Don't trim it to make it fit, and don't throw it away. If you're not sure whether it's the pattern or the fitment, get in touch and we'll help you check. Where the pattern is at fault, we'll correct it and send a replacement free of charge.

Full rolls

You can return a full roll within 7 days of delivery as long as it hasn't been opened. The seal and original packaging must be intact.

The window is short because film that's been stored badly can be damaged in ways you can't see from the outside. Until it comes back to us, keep the roll:

• in its original box, unopened
• somewhere clean and dry, between 16°C and 30°C
• out of direct sunlight and away from heaters and damp

We collect the roll ourselves and charge £30 for collection, which is taken off your refund. We check every returned roll, and we can refuse a refund if it has been opened, damaged or stored in a way that affects the film.

Cut lengths, per-metre film and 5m rolls are cut to order and can't be returned.

Faulty film

If you find a fault in the film, tell us immediately and send photos. Keep the film, including any pieces you've removed. We'll ask for it back so we can run our own tests. If the film has been thrown away we can't assess it, and we can't replace it.

Where the fault is with the film, we'll replace it free of charge. Replacements are only free for faults in the film or the pattern, not for fitting damage or film cut incorrectly on site.

Coatings and swatches

Legion coatings can be returned within 7 days of delivery if they're unused and in their original packaging.

Colour swatches can be returned within 7 days of delivery. You can open them, but they must come back exactly as we sent them, with no colours peeled off.

Training courses

You can cancel a training booking with at least 14 days' notice before the course date and get a full refund. Cancellations with less than 14 days' notice aren't refunded, but talk to us and we'll try to move you to another date.

How refunds are paid

Once we've received and checked a return, we refund the original payment method within 5 to 10 working days.

Contact

Email info@centurionppf.co.uk with your order number and, where needed, your photos.

Centurion PPF UK LTD, Ratcliffe Mills, Unit 3D, Dewsbury WF12 9BU, United Kingdom.